The Appointments report in myQ provides insights into scheduled appointments, check-ins, on-time arrival rates, missed appointments, and average durations. Use these metrics to monitor trends and improve scheduling efficiency.

The Carrier Efficiency report in myQ helps you track detention fees, non-compliance, visit times, and overall efficiency. Use these insights to identify top-performing carriers and reduce costly delays.

The Truck Efficiency report in myQ provides insights into dwell times, visit breakdowns, loading durations, restraint usage, and detention fees. Use these metrics to optimize dock operations and improve overall efficiency.

Learn how to take key actions on a dock in use, such as reassigning trailers, ending sessions, or editing assignments, to keep your workflow organized and efficient.

Easily access shipment and appointment details in myQ, including dock positions, driver contact information, and available actions for open or assigned docks, all updated in real time.

Appointment Settings in myQ lets you customize scheduling rules and optimize shipping and receiving activities for your facility.

Learn what each status means during an appointment, from Scheduled to Checked Out for trailers, and from Started to Timed Out for driver check-ins. This guide explains how updates occur and what each status represents.

The Journals tab lets you review user changes and access commands in myQ. Learn how to set date ranges, view detailed actions, adjust entries per page, and move between pages easily.

Learn how to manage SMS conversations with drivers in myQ. You can pause automated messages or end the chat to close the check-in session.

Use the App Access Management tab in the People module to view available licenses, track invitations, revoke access, and invite new users. Quickly search profiles and assign licenses.

If you are struggling with multiple trailer sessions for a single truck, the “Keep Session Active Time Limit” setting helps prevent dock assignment conflicts caused by trailer readjustments. Learn how this feature keeps sessions active during temporary truck movements.

Discover how myQ Dock Management takes logistics management to the next level with advanced tools for scheduling, dock control, and real-time visibility. This video introduces key features that help streamline operations, improve efficiency, and customize workflows for your facility.