To Check In with a myQ DockPass Number: If you have a DockPass number, select myQ DockPass on the left-hand side of the kiosk screen Verify your appointment details are accurate Select Open Gate You may now proceed to assigned Dock position To Check In Manually on Kiosk: Select Manual Check-In on the right-hand side of the kiosk screen Enter your phone number Enter your name Enter the last 5 of your shipment ID Enter additional information required Verify your appointment det

If your trailer presence sensor isn’t working correctly, either failing to create sessions or generating unnecessary ones, this guide walks you through steps to check power, reset the sensor, remove obstructions, update firmware, and determine if replacement is needed.

If a sensor shows unusual behavior, such as flickering sessions or staying active with no target, it may need a reset. This guide explains two simple methods to power cycle the sensor.

myQ Enterprise lets you stream live video from eligible kiosks like CAPXLV2 or CAPXM.

A guide on how to Restart XLV2 Kiosks from myQ Enterprise Dashboard. This can be done in the event of a kiosk issue or error and is recommended as a “first course of action” for users on-site.

This guide walks you through accessing the Settings menu, adjusting date and time, and confirming changes.