Learn how to take key actions on a dock in use, such as reassigning trailers, ending sessions, or editing assignments, to keep your workflow organized and efficient.

Easily access shipment and appointment details in myQ, including dock positions, driver contact information, and available actions for open or assigned docks, all updated in real time.

Learn what each status means during an appointment, from Scheduled to Checked Out for trailers, and from Started to Timed Out for driver check-ins. This guide explains how updates occur and what each status represents.

If you are struggling with multiple trailer sessions for a single truck, the “Keep Session Active Time Limit” setting helps prevent dock assignment conflicts caused by trailer readjustments. Learn how this feature keeps sessions active during temporary truck movements.

Discover how myQ Dock Management takes logistics management to the next level with advanced tools for scheduling, dock control, and real-time visibility. This video introduces key features that help streamline operations, improve efficiency, and customize workflows for your facility.

If your trailer presence sensor isn’t working correctly, either failing to create sessions or generating unnecessary ones, this guide walks you through steps to check power, reset the sensor, remove obstructions, update firmware, and determine if replacement is needed.

This guide walks you through basic checks, from verifying power and LED indicators to testing target detection and reviewing wiring connections, so you can quickly diagnose common issues.

A guide on how to navigate the myQ Enterprise Dashboard’s Dock Positions. 

A guide on how-to navigate the myQ Enterprise Dock Mgmt tab. From this section you can tune your average dock sessions and event alerts.

This guide explains how to remove and restore carriers.

This guide walks you through how to add a new carrier and adjust fee structures.

This guide walks you through how to manage existing carrier's details including detention time limits, fee structures, and adding internal notes or driver instructions.

A guide for how to utilize Dock Activity to compare Dock Sessions, In / Out Activity at your facility, and outage events.

This step-by-step guide covers how to manually assign a shipment to a dock when automatic assignment does not occur.