The Device Overview tab in myQ Enterprise gives you a quick snapshot of all your facility’s devices and their statuses. Use this view to monitor performance, but proceed carefully, changes here can affect online devices. For assistance, contact your Customer Success Manager

The Dock Plan tab in myQ Enterprise provides insights into your facility’s dock efficiency and usage patterns. If Dock Plan isn’t active for your site, contact your Customer Success Manager to learn more or enable this feature.

Learn how to manage SMS conversations with drivers in myQ. You can pause automated messages or end the chat to close the check-in session.

Use the App Access Management tab in the People module to view available licenses, track invitations, revoke access, and invite new users. Quickly search profiles and assign licenses.

Learn how to set up zones to assign devices and groups, customize access, and keep your operations organized.

Easily manage users in myQ Enterprise with the People tab. This guide walks you through adding new users to ensure smooth operations at your facility.

Learn the basics of navigating myQ Enterprise. The platform is managed through the blue sidebar, where users access only the tabs, they have permission to view or edit.

This guide walks you through basic checks, from verifying power and LED indicators to testing target detection and reviewing wiring connections, so you can quickly diagnose common issues.

If a sensor shows unusual behavior, such as flickering sessions or staying active with no target, it may need a reset. This guide explains two simple methods to power cycle the sensor.

Need help after business hours? Our After-Hours Support FAQ explains how to reach the toll-free support line, what qualifies as a High Severity Incident, and what issues will be handled during standard hours. Get clarity on when and how to use these resources for immediate assistance.

Learn how to manage Tags to keep appointments organized and track warehouse activity efficiently. This guide walks you through editing existing Tags and adding new ones.

The People tab in myQ is your hub for managing users, controlling permissions, and updating access in real time.

Groups in myQ define user access permissions and control entry points. This guide explains how to create a new group, assign users, and set zones.

Editing groups in myQ is simple and ensures users have the correct access permissions. This guide explains how to open an existing group, update its name, status, members, and zones, or delete it if needed.

This guide walks you through accessing the Settings menu, adjusting date and time, and confirming changes.

Roles in myQ determine what features and permissions each user can access. This guide explains the five default roles, Facility Owner, Facility Manager, Dealer Owner, Dealer Manager, and Dealer Tech, and how to edit role permissions to control access and maintain security.

Shipment notifications provide real time updates on appointments from creation to check in and everything between check out. These notifications can be set based on specific details on the appointments.

A guide on how-to navigate the myQ Enterprise Notifications Tab.

A guide on how-to navigate the myQ Enterprise Notifications Tab.

Access notifications provide visibility into activity at the gate and issues that may be caused by users or the access units (gate operator or kiosk).