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Explore our Knowledge Center and learn how myQ Enterprise can help you!


How-To Troubleshoot a Trailer Presence Sensor
If your trailer presence sensor isn’t working correctly, either failing to create sessions or generating unnecessary ones, this guide walks you through steps to check power, reset the sensor, remove obstructions, update firmware, and determine if replacement is needed.
Dec 1, 20251 min read


How-To do Basic Checks on a Sensor
This guide walks you through basic checks, from verifying power and LED indicators to testing target detection and reviewing wiring connections, so you can quickly diagnose common issues.
Dec 1, 20252 min read


How-To Reset a Sensor
If a sensor shows unusual behavior, such as flickering sessions or staying active with no target, it may need a reset. This guide explains two simple methods to power cycle the sensor.
Dec 1, 20251 min read


How-To Change the Date or Time on iDock Controller
This guide walks you through accessing the Settings menu, adjusting date and time, and confirming changes.
Nov 23, 20251 min read


How-To Resolve Offline Dock Position When Device is Physically Powered on
Learn how to quickly set the correct date and time on your device. This step-by-step guide walks you through accessing the settings menu, adjusting the date, and ensuring UTC alignment.
Nov 7, 20251 min read
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