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Explore our Knowledge Center and learn how myQ Enterprise can help you!
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About Trailer and Driver Check-ins Status
Learn what each status means during an appointment, from Scheduled to Checked Out for trailers, and from Started to Timed Out for driver check-ins. This guide explains how updates occur and what each status represents.
Dec 8, 20251 min read
Navigating Journals
The Journals tab lets you review user changes and access commands in myQ. Learn how to set date ranges, view detailed actions, adjust entries per page, and move between pages easily.
Dec 5, 20251 min read
How-To Pause or End the Driver Chat
Learn how to manage SMS conversations with drivers in myQ. You can pause automated messages or end the chat to close the check-in session.
Dec 5, 20251 min read
People | App Access Management
Use the App Access Management tab in the People module to view available licenses, track invitations, revoke access, and invite new users. Quickly search profiles and assign licenses.
Dec 5, 20251 min read
Keep Session Alive Time Limit
If you are struggling with multiple trailer sessions for a single truck, the “Keep Session Active Time Limit” setting helps prevent dock assignment conflicts caused by trailer readjustments. Learn how this feature keeps sessions active during temporary truck movements.
Dec 3, 20253 min read
Dock Management Overview
Discover how myQ Dock Management takes logistics management to the next level with advanced tools for scheduling, dock control, and real-time visibility. This video introduces key features that help streamline operations, improve efficiency, and customize workflows for your facility.
Dec 3, 20251 min read
Welcome to myQ Enterprise
Welcome to myQ Enterprise, a powerful inbound/outbound logistics management solution that combines hardware and software to optimize dock and yard operations. This guide introduces key features, training resources, and tools to help you set up schedules, assign roles, add users, and configure zones for maximum efficiency.
Dec 3, 20251 min read
How-To Set up Zones
Learn how to set up zones to assign devices and groups, customize access, and keep your operations organized.
Dec 3, 20251 min read
People | How-To Add a User
Easily manage users in myQ Enterprise with the People tab. This guide walks you through adding new users to ensure smooth operations at your facility.
Dec 3, 20251 min read
Basic Navigation
Learn the basics of navigating myQ Enterprise. The platform is managed through the blue sidebar, where users access only the tabs, they have permission to view or edit.
Dec 1, 20251 min read
How-To Troubleshoot a Trailer Presence Sensor
If your trailer presence sensor isn’t working correctly, either failing to create sessions or generating unnecessary ones, this guide walks you through steps to check power, reset the sensor, remove obstructions, update firmware, and determine if replacement is needed.
Dec 1, 20251 min read
How-To do Basic Checks on a Sensor
This guide walks you through basic checks, from verifying power and LED indicators to testing target detection and reviewing wiring connections, so you can quickly diagnose common issues.
Dec 1, 20252 min read
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