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myQ iDock Gateway - Troubleshooting Guide
This document covers troubleshooting steps when an iDock Gateway is offline, controllers are showing as offline in myQ, or dock data is not transmitting to the cloud.
Jul 221 min read


Retroreflective Door Open Instructions
0966-100013 - Retroreflective Door Open Sensor Installation
Jul 221 min read


TSG Installation Guide (iDock Gateways + iDock Alerts)
Download the file or view below the TSG Installation Guide for iDock Gateways and iDock Alerts
Jun 21 min read


iDock Controller Manual & myQ Guide
Download the file or view below the iDock Controller Manual & myQ Guide.
Jun 21 min read




Replacing Gateways - Troubleshooting Guide
Download the file or view below the UPS myQ Troubleshooting Guide - Replacing Gateways.
Jun 21 min read


RMA Process
UPS TSG to troubleshoot and determine the root cause in one of the following three areas:
Jun 21 min read


UPS myQ Support Process
UPS TSG conducts initial troubleshooting steps and attempts to resolve the issue.
Jun 11 min read


myQE Release Notes – April 2026
Early/Late Arrival for Awaiting Dock – Routing Rules Early/Late Arrival settings can now be applied to shipments Awaiting Dock when determining rule eligibility for Auto Assignment of shipments in Awaiting Dock status These settings can be configured in Facility > Routing Rules in the Manage Early/Late Arrivals section Feature Benefits: Rule level flexibility to Apply Early/Late Arrival Rules to shipments in the Awaiting Dock status and stick to the schedule Incentivize On Ti
Jun 12 min read


iDock Control System Firmware Update
Always read and understand the Owner’s/User’s Manual and become thoroughly familiar with the equipment and its controls before installing or operating equipment.
Jun 11 min read
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