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Reports | Basics

  • alannablackwell
  • Nov 23, 2025
  • 3 min read

Updated: Dec 3, 2025

Reports is a self-service section providing current and historical insights into your operation. Reports are available for all myQ subscribers; however, since the data is collected real-time from your installed hardware, certain sections or insights may not be available depending on which modules and hardware you have set up for your facility. If there is specific data you're looking for but do not see, reach out to your Customer Success Manager.

https://www.youtube.com/watch?v=YqFAf7nN4eQ
Listen to this video for an overview of reporting

You can navigate to the reports section by clicking on the reports on the left-hand side, you may have to scroll down. Navigate to specific reports by clicking on the desired report at the top of the Reports screen. Reporting options may include: 

  • Dock Efficiency 

  • Truck Efficiency 

  • Carrier Efficiency 

  • Appointments 

  • Door Activity 

  • Trailer Inventory

  • Task Management

 

 

 

Filters 

Apply filters to limit the report to the exact information you want to see. Filter options include: 

  • Date Range 

  • Dock 

  • Zone 

  • Product Type 

  • Load Type 

  • Shipment Type 

  • Carrier 

  • Vendor 

  • Appointment Hours 

 


 

  1. Drill Through Data  

The default page shows a variety of dashboards based on filters and different events 

  • Drill Through allows you to see the data used in the dashboard calculation

  • Most data points can be hovered over or right clicked to ‘Drill Through”   


 

 

Once you get to the data table, you can filter the data on the top bar.
Once you get to the data table, you can filter the data on the top bar.

 

  1. Exporting Data  

Upon opening the Drill Through on a dashboard, users will see the full list of data used which can then be exported.  

  • Exporting data is especially useful if you need to continue customizing your information 

  • i.e. Custom Pivot tables, graphs, or evaluate a specific timeframe  

Hover over the top right of the data table, below the filter bar, and click the 3 dots
Hover over the top right of the data table, below the filter bar, and click the 3 dots

 

Press Export data
Press Export data

 

 Select your format and layout Type and then press 'Export'
 Select your format and layout Type and then press 'Export'

FAQs 

  • Q: Why does the filter date keep resetting when I try to edit? 

    A: You can’t set a Start Date that’s later than the End Date, & you can’t set an End Date earlier than the Start Date – i.e. If the current range is set to 1/1/2025 – 1/5/2025, the Start can only be set to the 1st thru 5th unless you edit the End Date to be later 


  • Q: Why don’t I see all of the reporting options?   

    A: The reports that are available to you are based on you myQ Subscription. Please contact your Customer Success Manager if you have questions about your subscription or reporting options.  

 

  • Q: Why are my average session lengths so long?   

    A: If you have trailers that are sitting at doors for extended periods of time, for example for storage or trash, they may activate your dock equipment sensors and register abnormally long sessions. To remove these from your data set, Select the “Outliers Excluded” option for the Appointment Outliers filter.   


Reports Vocabulary – Notable terms mentioned within the Reports Section of myQ


  • Pre Dwell Driver – Time for Driver from Check-In up until Truck Presence Sensor is triggered

  • Pre Dwell Facility – Time from Truck Presence Sensor up to Restraint Engaged

  • Loading – Time from Leveler Sensor active to inactive

  • Post Dwell Facility – Time from Leveler Stored to Restraint Disengaged

  • Post Dwell Driver – Time from Restraint Disengaged to Driver Checkout

  • Appointment Outliers – Filter capability to exclude abnormal appointment durations greater than 8 hours

  • Cycles – Refers to the number of times a Door Opens and Closes

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