How-To Dashboard Driver Chat Mgmt
- alannablackwell
- Nov 22, 2025
- 1 min read
Driver Chat is a feature of myQ which opens a temporary chat if the driver Opts in to SMS messaging.
Chat messaging is only enabled when a driver has Checked-In and remains enabled through the life of their appointment, or until Checkout
Drivers may opt out of messaging at any time by replying “STOP” to the myQ mobile message
Drivers can always opt back in by replying “START”
Chat history will be saved for 7 days
Overview
A driver has opted into Chat as indicated by the Chat Bubble next to their appointment
As the Appointment has Started, Automated Chats are sent (Manual Chats can also be sent)
If a Driver is attempting to check-in, Daily Schedule will show a session has Started, Paused, or Timed Out
Automated Chats
myQ is integrated with a SMS Service by Twilio which will run drivers through a scripted workflow to collect info on their appointment
myQ Administrators can interrupt the automated flow at any time by clicking the chat bubble and expanding the chat box on the right side, you may have to scroll down to see the chat bubble
You can chat with the driver via the text field and send by clicking the arrow to the right of the text box
If a custom message has been sent, the sender’s name will be displayed next to the message
When a message is sent after the Truck has advanced past ”Awaiting Dock – Pending Check-In” Status, the Workflow will pause and give you a notice.
Once resumed, the most recent automated message will be sent again to the driver
